Shipping Policy

This Shipping Policy outlines the shipping procedures, delivery terms, and customs responsibilities for all orders placed with Joycreate Ecom Tech Limited.
By placing an order, you agree to this Shipping Policy.

1. Shipping Destinations

We offer international shipping to selected countries and regions.
Shipping availability may vary depending on:
  • Product type
  • Destination country
  • Local regulations

We reserve the right to refuse shipment to certain locations.

2. Processing Time

Orders are typically processed within 7 business days after payment confirmation.

Processing time may be extended due to:

  • High order volume
  • Stock availability
  • Custom or bulk orders
  • Public holidays

3. Shipping Methods

We ship orders via third-party logistics providers, including but not limited to:
  • International couriers (e.g., DHL, FedEx, UPS)
  • Postal services
  • Freight forwarders
Shipping methods and estimated delivery times will be displayed at checkout.

4. Estimated Delivery Time

Delivery times are estimates only and are not guaranteed.
Typical delivery ranges:
  • Express Shipping: 7 business days
  • Standard Shipping: 20 business days
Delays may occur due to:
  • Customs clearance
  • Airline or shipping disruptions
  • Weather conditions
  • Government inspections
  • Incorrect address information

5. Shipping Fees

Shipping costs are calculated at checkout based on:
  • Destination
  • Weight and dimensions
  • Shipping method selected
Shipping fees do not include customs duties, taxes, or import charges unless explicitly stated.

6. Customs Duties, Taxes, and Import Charges (IMPORTANT)

All international shipments may be subject to:
  • Customs duties
  • Import taxes (VAT/GST)
  • Clearance fees
  • Other local charges

6.1 Default Shipping Term – DDU / DAP

Unless otherwise explicitly agreed in writing, all orders are shipped under DDU (Delivered Duty Unpaid) or DAP (Delivered At Place) terms.
Under these terms:
  • The buyer (customer) is solely responsible for all customs duties, taxes, and import fees.
  • The buyer is responsible for customs clearance and compliance with local import regulations.
  • The shipping carrier or customs authority may contact the buyer directly for payment.

6.2 Buyer Responsibility Declaration

By placing an order, you acknowledge and agree that:
  • You are the importer of record for the shipment.
  • You will pay all applicable duties, taxes, and fees required by your country.
  • Failure to pay such charges may result in shipment delays, return, or destruction.

6.3 Refusal or Failure to Clear Customs

If a shipment is:
  • Refused by the customer
  • Not cleared through customs
  • Returned due to unpaid duties or taxes
We reserve the right to:
  • Deduct all shipping, return, and handling costs from any refund
  • Refuse a refund if the goods are destroyed or abandoned

7. Risk of Loss and Delivery

Risk of loss and title transfer in accordance with the applicable shipping terms (Incoterms):
  • Under DDU/DAP: risk transfers to the buyer upon delivery at the destination
  • Under other agreed terms (e.g., FOB, CIF, EXW), risk transfers as defined by the applicable Incoterm
We are not responsible for:
  • Loss or damage after risk transfer
  • Delays caused by logistics providers

8. Address Accuracy

Customers must provide a complete and accurate shipping address.
We are not responsible for:
  • Delivery failures due to incorrect or incomplete addresses
  • Additional charges for re-delivery or address correction

9. Tracking Information

Tracking details will be provided once the order has been shipped.
Please note:
  • Tracking updates may be delayed depending on the carrier
  • Some shipping methods may have limited tracking visibility

10. Lost or Delayed Shipments

If your order is significantly delayed or appears lost, please contact our Support Centre.
We will assist in:
  • Investigating with the carrier
  • Filing claims where applicable
Resolution options may include:
  • Reshipment
  • Partial or full refund
Final decisions are subject to carrier confirmation and case evaluation

11. Restricted and Prohibited Items

Customers are responsible for ensuring that ordered products comply with local import laws.
We are not liable for shipments seized or rejected due to:
  • Import restrictions
  • Regulatory non-compliance
  • Prohibited goods

12. Force Majeure

We are not liable for shipping delays or failures caused by events beyond our control, including:
  • Natural disasters
  • War or political instability
  • Pandemic
  • Transportation disruptions
  • Government actions

13. Contact Us

If you have any questions regarding shipping, please contact:

Joycreate Ecom Tech Limited
cs@joycreateecom.com
RM.517 New City Centre, 2 Lei Yue Mun Road, Kwun Tong Hong Kong