Privacy Policy

This Privacy Policy (“Policy”) explains how Joycreate Ecom Tech Limited collects, uses, discloses, and protects your personal information when you visit our website, place an order, or interact with our services.
By using our website or services, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

We may collect the following categories of personal data:

1.1 Information You Provide

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed via third-party providers)
  • Order details
  • Customer service communications

1.2 Automatically Collected Information

  • IP address
  • Device type and browser information
  • Operating system
  • Pages visited and browsing behavior
  • Referring URLs
  • Cookies and tracking technologies

1.3 Payment Information

We do not store full payment card details. Payments are processed securely through third-party providers (e.g., payment gateways, banks, or card networks).

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill orders
  • To manage payments and prevent fraud
  • To provide customer support
  • To improve website functionality and user experience
  • To communicate order updates and service notices
  • To comply with legal and regulatory obligations
  • To enforce our Terms & Conditions

We may also use your data for marketing purposes where permitted by law.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain session and login status
  • Analyze website traffic
  • Personalize content and advertisements
  • Improve performance and security

You may disable cookies through your browser settings, but this may affect website functionality.

4. Sharing of Information

We may share your information with:

4.1 Service Providers

  • Payment processors
  • Logistics and shipping companies
  • IT and hosting providers
  • Customer support tools

4.2 Legal and Compliance

We may disclose your information if required to:

  • Comply with applicable laws
  • Respond to legal requests
  • Enforce our policies
  • Protect our rights and prevent fraud

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

5. International Data Transfers

As a cross-border business, your information may be transferred to and processed in countries outside your country of residence.
These countries may have different data protection laws. We take reasonable steps to ensure your data is handled securely.

6. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill the purposes outlined in this Policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods may vary depending on the nature of the data.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption (SSL/TLS)
  • Access control restrictions
  • Secure payment processing

However, no method of transmission over the internet is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent (where applicable)

To exercise your rights, please contact us using the details below.

9. Marketing Communications

You may receive marketing emails or messages if you opt in.
You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting our support team

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.

12. Updates to This Policy

We may update this Privacy Policy at any time.
Changes will be posted on this page with a revised Effective Date.

13. Contact Us

Joycreate Ecom Tech Limited 
cs@joycreateecom.com
RM.517 New City Centre, 2 Lei Yue Mun Road, Kwun Tong Hong Kong