Terms & Conditions

These Terms & Conditions govern your access to and use of the website, products, and services provided by Joycreate Ecom Tech Limited. By placing an order, creating an account, or using our website, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use this website or purchase any products.

1. Company Information

Company Name: Joycreate Ecom Tech Limited
Registered Address: RM.517 New City Centre, 2 Lei Yue Mun Road, Kwun Tong Hong Kong
Email: cs@joycreateecom.com
Website: https://solevia.club/

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts in order to use this website or place an order.
By using this website, you represent and warrant that:

  • All information you provide is accurate and complete.
  • You are authorized to use the payment method submitted.
  • You will not use our products or services for any illegal, fraudulent, or unauthorized purpose.

3. Products and Services

All product descriptions, specifications, dimensions, photographs, packaging, colors, and technical information are provided for reference only. We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

We do not guarantee that:

  • Product colors shown on your screen will exactly match the actual product.
  • Packaging, labels, or minor product details will always be identical to the website images.
  • All products will always be available.

We may discontinue, limit, or change products at any time.

4. Orders

All orders are subject to acceptance and availability.
After you place an order, you may receive an order confirmation email. This email does not constitute acceptance of your order. A contract is formed only when we dispatch the goods or otherwise confirm shipment.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities.
  • Reject orders suspected of fraud, resale, abuse, chargebacks, or unauthorized activity.
  • Cancel orders caused by pricing errors, stock issues, technical failures, or incorrect product information.

If we cancel an order after payment has been received, we will refund the amount paid to the original payment method.

5. Pricing and Currency

All prices displayed on the website.
Prices do not include:

  • Shipping fees
  • Customs duties
  • Import taxes
  • VAT/GST or other local taxes
  • Bank, card, foreign exchange, or payment processing fees

These additional costs are the responsibility of the customer unless expressly stated otherwise.
We reserve the right to change prices at any time without notice. However, price changes will not affect orders already accepted.
If a product is listed at an incorrect price due to a typographical error, exchange rate issue, technical malfunction, or system error, we may cancel the order and issue a refund.

6. Payment

We accept payment methods including, but not limited to:

  • Credit and debit cards
  • Other third-party payment providers displayed at checkout

By submitting payment, you authorize us and our payment providers to charge the total order amount.
You agree that:

  • You are the lawful holder of the payment method used.
  • Payment may be subject to verification and fraud screening.
  • We may request additional identity or transaction information before accepting an order.

We reserve the right to:

  • Refuse high-risk transactions.
  • Delay shipment while payment is verified.
  • Suspend or terminate accounts involved in suspicious activity.

If a payment is reversed, disputed, charged back, or later determined to be unauthorized, we may:

  • Recover the outstanding amount from you.
  • Suspend your account.
  • Refuse future orders.
  • Report fraudulent activity to the relevant authorities.

7. Shipping and Delivery

We ship to the destinations listed on our website.
Estimated delivery times are provided for reference only and are not guaranteed. Delays may occur due to:

  • Customs inspections
  • Carrier delays
  • Weather conditions
  • Public holidays
  • Political events
  • Supply chain issues
  • Incorrect shipping information provided by the customer

The customer is responsible for providing a complete and accurate shipping address.
We are not responsible for:

  • Failed delivery due to an incorrect address
  • Additional shipping charges resulting from a re-delivery request
  • Delays caused by customs or local authorities

Unless otherwise stated, risk of loss and title to the goods transfer to the customer when:

  • The goods are delivered to the carrier; or
  • The goods are delivered to the customer, depending on the applicable shipping term.

If international commercial terms apply, the relevant Incoterm used for the order (such as EXW, FOB, CIF, DDP, or DAP) shall govern the allocation of risk, shipping cost, and customs responsibility.

8. Customs, Duties and Import Compliance

For international orders, the customer is solely responsible for:

  • Import permits
  • Customs declarations
  • Duties, taxes, tariffs, and clearance charges
  • Compliance with local laws and regulations

If a shipment is refused, abandoned, seized, destroyed, or returned because the customer failed to comply with import requirements, we may refuse any refund.

9. Inspection and Claims

You must inspect the goods immediately upon delivery.
Any claim relating to:

  • Missing items
  • Damage
  • Incorrect products
  • Quantity shortages

must be submitted in writing to cs@joycreateecom.com within 7 calendar days after delivery.
The claim must include:

  • Order number
  • Description of the issue
  • Photographs or other evidence

Failure to notify us within the required period constitutes acceptance of the goods.

10. Returns and Refunds

Unless otherwise stated, products may be returned within 30 days after delivery.
To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be returned with original packaging.
  • Proof of purchase must be provided.

The following items are not eligible for return or refund:

  • Customized or made-to-order products
  • Clearance or final-sale items
  • Products damaged by misuse, modification, or improper installation
  • Products returned without authorization

The customer is responsible for return shipping costs unless the return is due to our error.

Refunds:

  • Will be processed to the original payment method.
  • May take 5–15 business days depending on the payment provider.
  • Do not include original shipping costs unless required by law.

We reserve the right to reject returns that do not meet these requirements.

11. Warranty Disclaimer

Except as expressly stated, all products are provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy of information

If a manufacturer warranty applies, such warranty is provided solely by the manufacturer and not by us.

12. Limitation of Liability

To the maximum extent permitted by law, our total liability arising from any order, product, or use of the website shall not exceed the amount actually paid by you for the relevant order.
We shall not be liable for any:

  • Indirect damages
  • Consequential damages
  • Lost profits
  • Lost revenue
  • Business interruption
  • Loss of data
  • Loss of opportunity
  • Reputational harm

This limitation applies even if we have been advised of the possibility of such damages.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, and partners from any claim, loss, liability, damage, cost, or expense arising from:

  • Your breach of these Terms
  • Your misuse of the products
  • Your violation of applicable laws
  • Your infringement of any third-party rights

14. Intellectual Property

All website content, including text, images, logos, graphics, product descriptions, designs, and software, is owned by or licensed to us and is protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Copy
  • Reproduce
  • Distribute
  • Modify
  • Use

any content without our prior written consent.

15. Account Suspension and Termination

If you create an account, you are responsible for maintaining the confidentiality of your account credentials.
We may suspend, restrict, or terminate your account without notice if:

  • You violate these Terms
  • You engage in fraud, abuse, or chargebacks
  • We believe your account presents a security or legal risk

We may also refuse future transactions or access to the website.

16. Force Majeure

We are not responsible for any delay or failure to perform resulting from events beyond our reasonable control, including:

  • Natural disasters
  • War
  • Terrorism
  • Labor disputes
  • Government actions
  • Pandemic
  • Cyberattacks
  • Transportation interruptions
  • Power or internet failures

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms shall first be resolved through good-faith negotiation.

18. Changes to These Terms

We may update or modify these Terms at any time.
The updated version will be posted on this page with a revised Effective Date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

19. Contact Us

If you have any questions about these Terms, please contact:

Joycreate Ecom Tech Limited
cs@joycreateecom.com
RM.517 New City Centre, 2 Lei Yue Mun Road, Kwun Tong Hong Kong